FAQ

Questions

Answers

How can I avoid that customers make orders in my catalogue which has not been synchronized with my commercial management data?
SOLIDPEPPER tools help you to create consistency between your internal data and the one you communicate to your customers. SOLIDcatalogue will enable you to automatically create your catalogues starting from data imported from your database. It is the guarantee to always present to your customers a complete and exact offer.

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Do the SOLIDPEPPER solutions can fit with my information system?
All our solutions have already been interfaced with most of existing ERP and CRM softwares. In any cases, our teams are in a position to develop all the specifics interfaces which are necessary for the integration of our solutions.

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With SOLIDcatalogue, how much time is needed to actualize the catalogue myself?
As soon as your new articles are present in your database, the generation of your new catalogue just take a few minutes.

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Is my catalogue too complicated to be automated?
Indeed some catalogues are hardly automatable due to the changing of the layout on every page. We propose you to look in together how to reorganize your data and your layout in order to optimize it while keeping an optimum reading. However, given though generated pages are in InDesign format, you can still work manually ont them.

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I have a doubt about the automatisation of my catalogue!
It is a challenge to optimize the catalogue creation process. Do not hesitate to send us per mail your PDF or Excel file in order to study your problem. We will propose you an appropriate structure and organization.

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I do not have files of my products?
Our SolidPDM solution allows you to create and update easily your database. This solution offers you collaborative tools in order to organize your internal and external team work.

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My pictures are all in different file formats, how do i do?
It does not matter because our tools resize automatically your pictures in order to obtain an optimal format.

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Can the SOLIDPEPPER solutions be used without computer knowledge?
Our solutions are addressed to all users. According to the need, we propose trainings that can be financed by your training organism.

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With SOLIDPEPPER, am I dependent of your company or a third party?
By using our solutions, you remain the owner of your data. You can import and export your data at any time in Excel or CSV format.

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Using SOLIDCatalogue, is my printer can easily retrieve my data?
SOLIDcatalogue generates files in native Adobe InDesign or Adobe PDF format. These formats are usable by all printers.

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My catalogue are quickly obsolete, how can I quickly integrate new products?
Our data management solution SOLIDPDM is an ideal tool to update quickly and in security your products data. SOLIDcatalogue ensures you to create your catalogue in a record time.

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What are the financials benefits for my company?
Time is money. SOLIDPEPPER proposes you solutions that enable you to reduce your time to market. Your sales teams will have updated supports and your customers will know that they have reliable information.

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Are the SOLIDPEPPER solutions expensives?
Our solutions are adapted to most of companies. SOLIDPEPPER offers the user license under buying form or SAAS (Renting). Consult us to know the ideal cost and solution for you. Whatever is your request, a good organization and an optimized creation process will allow to make your investment profitable on the decrease of your direct and indirect costs.

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It is interesting, but is our company ready for it?
SOLIDPEPPER guides you in your process in order to define the specification need of your project. With our experience, our teams know your problematic and are in position to guarantee you to obtain the result you desire.

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Is SOLIDPEPPER registered as a training center?
SOLIDPEPPER is registered as a training center. We offer you to accompany you in your approach with your training center. Our trainings take place in our buildings or in your company.

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Can we benefit from an hotline assistance?
Our specialists are available to answer you 7/7 in order to guarantee you an optimal service. Our different contracts enable to optimize the assistance and adapt it to your needs.

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Are my data secured ?
The access to data via a web browser is secured on our servers by encryption and user rights. In case of you want to install our solutions on your server, please consult us for securing data and access.

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How can I protect my data in case of computer theft or hard drive damaged?
With the SOLIDPEPPER solutions, you will be protected ! Your data are saved daily and automatically on a secured back up server. You can go back any time to an older version or retrieve your saved data.

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Can I start with a module and move up to others when I feel ready?
Of course, you can perfectly start the website and transform your data in paper catalogue later, or the opposite. The main goal is to capitalize your knowledge in a workable database.

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I already have a website. Can I retrieve data or do I have to do everything again?
If you can take back your data in an Excel File or text File, you are ready to start directly without re-typing.

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If i do a modification in SolidPDM, is my catalogue and my website instantly updated?
Of course, it is the benefit to work with only one solution. You have to naturally re-print your catalogue but data will be updated.

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